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My Pro Account is acting like a Free Trial

  • l
    lora lee
    On Sat, 12 Jul, 2014 at 5:07 PM

    Hello,


    I had a Free Trial version of Sparkol on my computer, including an older video I had created.


    I updated my account to Pro, and reinstalled VIdeoScribe on my PC.


    However, the VideoScribe logo is still showing at the bottom of the video.

    Which suggests I am still working with the Free Trial.


    And I don't think (?) my Pro Graphics are showing up either.


    I tried uninstalling and reinstalling the program.  No change.


    I think I need to get in touch with Support!!

    Does anyone know their email address or how to submit a support ticket to them?


    Thanks!


    2 people have this question
  • M
    Mike Metcalf
    On Sat, 12 Jul, 2014 at 5:44 PM
    The logo is there for everyone. but it will not appear in your rendered video if you have a pro membership

    If you would like Sparkol to remove the logo from the workspace, please "LIKE" the following suggestion thread: http://help.videoscribe.co/support/discussions/topics/1000030198

    -Mike (videoscribe user)

     

  • l
    lora lee
    On Sun, 13 Jul, 2014 at 4:11 PM

    Thanks v.much Mike!  :)

  • G
    Gamelah Palagonia
    On Fri, 1 Aug, 2014 at 7:38 AM

    I have a Pro account and the Sparcol logo appears on the first page on my rendered powerpoints.  I have uninstalled and reinstalled twice.  Please help! This is very frustrating!  

  • Andy Hardyman
    On Fri, 1 Aug, 2014 at 2:27 PM

    Hi Gamelah,


    You will always see the VideoScribe logo in published PowerPoint presentations.


    VideoScribe puts the logo into the 'Poster Frame' of the PowerPoint file.


    To remove the VideoScribe logo from the Powerpoint presentation do the following...

    In Powerpoint select 'Video Tools', 'Poster Frame' and 'reset' and the VideoScribe logo will be gone.

    Andy
  • G
    Gamelah Palagonia
    On Mon, 4 Aug, 2014 at 3:24 PM
    Hi Andy, Thanks for that answer but it appears that I still have trial program even after I paid for the pro version. My friend has the pro and she has many graphics I don't have. Thanks, Gamelah
  • M
    Mike Metcalf
    On Mon, 4 Aug, 2014 at 4:08 PM
    Hi Gamelah,
    Trial members and Pro members now have access to exactly the same image library, so if your friend has more images it is probably because she has downloaded them , created them, or purchased them from somewhere else.

    -Mike (videoscribe user)


     

  • Andy Hardyman
    On Mon, 4 Aug, 2014 at 4:59 PM

    Hi Gamelah,


    I can confirm that you are a Pro user.


    If you are running offline then you will only see the base images - are you connected to the internet when you see less images?


    If you could give some examples of images that are missing then we could investigate further.


    Andy

  • S
    Stewart Fournier
    On Wed, 3 Sep, 2014 at 7:16 AM

    I just tried to save my work however I get the prompt that says I can not because of my trail status. I am account not a trial customer.


    What should I do?


    Thanks

  • Matthew Cook
    On Wed, 3 Sep, 2014 at 9:04 AM

    Hi Stewart,


    I can see that you have successfully been able to log in to your account.


    Let me know if you need any further assistance.

  • G
    Griselda Martinez
    On Wed, 25 May, 2016 at 6:11 PM

    I have created a file under my trial and now I have Pro account. It is still giving me the limited access to App... how do I reset the settings to have access to all features on paid version. I already modified installed files and did not help. Help, please!  

  • Jess Yandall
    On Fri, 27 May, 2016 at 3:38 PM

    Hey


    Have a look at this forum. Hope it helps

    Jess 

  • L
    Lisa Lukawski
    On Fri, 5 Mar, 2021 at 4:01 PM

    Hello!  I have purchased a professional account but my videos are still showing up with the trial watermark on my content.  Please help!  Thanks,

    Lisa

  • M
    Mike Metcalf
    On Fri, 5 Mar, 2021 at 6:19 PM

    After successfully making a subscription payment, log out of videoscribe and then log back into videoscribe so it can confirm your active membership status.


    If you made more than one account, for example if you created a new account to make your payment, be sure to use the login information for the account that has been paid.


    Any videos that you published during the free trial will have to be published again with an active Pro subscription to create a copy without a watermark.


    If you purchased an Educational subscription instead of a Professional subscription, your videos will still have a watermark.


    If you continue to have a problem, you may want to raise a ticket to contact customer support.


    -Mike (videoscribe user)

  • A
    Albert David
    On Tue, 9 Mar, 2021 at 7:50 PM

    He comprado un plan anual y no me permite entrar me dice que finalizo la version gratuita y tambien pone CATCHA que hacer utilizo un mac book pro