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charger imagen

  • c
    cristian zamorano
    On Wed, 11 Mar, 2015 at 2:27 PM

     hello, i have installed freetrial videoscribe.

    i have a problem with need insert the imagen to the canvas not working.

    with browse the base library



    with add music charger this imagen


    please me help me


  • c
    cristian zamorano
    On Wed, 11 Mar, 2015 at 2:58 PM

    this is log errors

    Wed Mar 11 11:31:33 GMT-0300 2015: AppMain (Started)

    Wed Mar 11 11:31:33 GMT-0300 2015: (BUS TELL: msg_got_onlinehands)

    Wed Mar 11 11:31:33 GMT-0300 2015: screens.edit::EditScreen (SHOW)

    Wed Mar 11 11:31:33 GMT-0300 2015: (BUS TELL: msg_stop_sound_effects)

    Wed Mar 11 11:31:45 GMT-0300 2015: (BUS TELL: msg_got_connection_status)

    Wed Mar 11 11:31:45 GMT-0300 2015: screens.system::SparkolLogin (SHOW)

    Wed Mar 11 11:31:45 GMT-0300 2015: screens.system::AutoUpdate (SHOW)

    Wed Mar 11 11:31:53 GMT-0300 2015: Object (BUS TELL: msg_login_done)

    Wed Mar 11 11:31:53 GMT-0300 2015: screens.projects::BrowseProjects (SHOW)

    Wed Mar 11 11:31:53 GMT-0300 2015: (BUS TELL: msg_create_new_drawing)

    Wed Mar 11 11:31:53 GMT-0300 2015: (BUS TELL: msg_hide_projects_screen)

    Wed Mar 11 11:31:53 GMT-0300 2015: (BUS TELL: msg_stop_sound_effects)

    Wed Mar 11 11:31:55 GMT-0300 2015: screens.edit.charts::CreateEditChartData (SHOW)

    Wed Mar 11 11:31:57 GMT-0300 2015: screens.edit.images::BrowseImages (SHOW)

    Wed Mar 11 11:32:02 GMT-0300 2015: (BUS TELL: msg_got_baselibrary)

    Wed Mar 11 11:32:03 GMT-0300 2015: com.sparkol.ui.dialogs::DialogBase (SHOW)

    Wed Mar 11 11:32:03 GMT-0300 2015: AppMain (onUncaughtError: TypeError: Error #2007)

    Wed Mar 11 11:33:53 GMT-0300 2015: database.connection::Connection (privateMemory: [116.671875] MB)

    Wed Mar 11 11:34:07 GMT-0300 2015: screens.edit.sound::BrowseMusic (SHOW)

    Wed Mar 11 11:34:08 GMT-0300 2015: com.sparkol.ui.dialogs::DialogBase (SHOW)

    Wed Mar 11 11:34:08 GMT-0300 2015: AppMain (onUncaughtError: TypeError: Error #2007)

  • M
    Mike Metcalf
    On Wed, 11 Mar, 2015 at 7:15 PM
    Hi,
    Mac or PC?
    Are you on a personal computer at home or are you on a network at work or at school?

    Try restarting videoscribe.
    Try changing your internet security settings.

    related threads:
    http://help.videoscribe.co/support/discussions/topics/1000041182
    http://help.videoscribe.co/support/discussions/topics/1000050703
    http://help.videoscribe.co/support/discussions/topics/1000037418

    -Mike (videoscribe user)

     

  • c
    cristian zamorano
    On Wed, 11 Mar, 2015 at 8:40 PM
    PC, personal computer , home.
    i restarting videoscribe but the error still... :-(

     

  • Matthew Cook
    On Thu, 12 Mar, 2015 at 12:08 PM

    Hi Christian,


    Please could you uninstall VideoScribe and install it again making sure that you download again from here.


    I can see a few instances of you logging in but then no data is reaching our servers. You need to be connected at all times when using the free trial.