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Unlock Unlimited Videos

  • H
    Hannah Tyreman
    On Mon, 27 Apr, 2015 at 9:42 PM
    I have the VideoScribe iPad app and in order to save a video to my camera roll, I was prompted to 'restore purchase' so that I could 'unlock unlimited videos.' This was fine as it was less than £4 so I paid it. The prompt still appears and there appears to be no way for me to get the video off my iPad- which seems a little pointless in the app existing. Any suggestions? I have a meeting tomorrow and I'd really like to share my updated video rather than one I made more than 2 years ago that I WAS able to upload to YouTube.
    1 person has this question
  • Joe Clarke
    On Tue, 28 Apr, 2015 at 10:18 AM

    Hi Hannah, sorry you have this issue with VideoScribe anywhere.

    Can you confirm what iOS version you are currently running?



  • B
    Brandi Mizner
    On Thu, 30 Apr, 2015 at 3:14 PM

    I have this same issue! I am running the latest version: iOS 8.3  


    Please help! My presentation is tomorrow!

  • M
    Michel Larrory
    On Sun, 3 May, 2015 at 9:48 AM
    I have the same issue on my iPad mini with the latest version of iOS
  • Joe Clarke
    On Tue, 5 May, 2015 at 4:52 PM

    Hi Hannah,

    I have converted your question to a support ticket for further investigation.