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I paid but Im still not allowed to use PRO version.

  • M
    Milosz Pawlus
    On Sat, 13 Jun, 2015 at 8:55 PM

    I paid but Im still not allowed to use PRO version, and wondering why?

    2 people have this question
  • M
    Mike Metcalf
    On Sat, 13 Jun, 2015 at 10:31 PM

    Please be more specific.


    1) Can you log in?

    2) if you can log in, what makes you think it is not the pro version?

    3) Have you restarted videoscribe since you upgraded?


    4) related suggestions:

    http://help.videoscribe.co/support/discussions/topics/1000045957


    -Mike (videoscribe user)

  • Matthew Cook
    On Mon, 15 Jun, 2015 at 9:29 AM

    I have converted this post into a support ticket. Please check your email for further information.