I'm having some issue with my Scribe freezing at around 185 slides, just wondering whether there is a length/time limit on these?
Matthew Cook
On
Tue, 8 Sep, 2015 at 3:35 PM
There is a memory (RAM) limit, each time you add an element to the canvas it adds to the memory usage. Using lots of different fonts, large imported bitmaps (JPG/PNG) and excessive zoom levels can contribute to high memory usage.
VideoScribe has around 2GB of a computers RAM available but crashing and freezing can starts when you get above 1.2 GB of memory usage.
You can check the amount of memory VideoScribeDesktop is using by checking Activity Monitor (Mac) or Task Manager (PC) when your scribe is loaded.
Please save the scribe to your online directory (cloud icon), give us the details in a support ticket and we can look into this for you.
I'm having some issue with my Scribe freezing at around 185 slides, just wondering whether there is a length/time limit on these?
There is a memory (RAM) limit, each time you add an element to the canvas it adds to the memory usage. Using lots of different fonts, large imported bitmaps (JPG/PNG) and excessive zoom levels can contribute to high memory usage.
VideoScribe has around 2GB of a computers RAM available but crashing and freezing can starts when you get above 1.2 GB of memory usage.
You can check the amount of memory VideoScribeDesktop is using by checking Activity Monitor (Mac) or Task Manager (PC) when your scribe is loaded.
Please save the scribe to your online directory (cloud icon), give us the details in a support ticket and we can look into this for you.