Support closed over Easter

  • Happy Easter,

    Friday 10th April and Monday 13th April are UK public holdays and the support team will unavailable. We close at 17:30pm (UK Time) on Thursday 9th April and will be available again from Tuesday 14th April at 09:00am (UK Time). We will endeavour to get to your tickets, emails and forum posts as quickly as possible on our return.

    In the meantime, please search the help site for any questions you have or issues you are experiencing as there is a wealth of information available. We will endeavour to get to your tickets, emails and forum posts as quickly as possible on our return.

    Thank you for your patience and keep safe!

    Kind Regards

    Barry

    Sparkol Support Manager

  • Hello, My account email is 78303510@qq.com I am asking for cancel my payment. I didn’t know my payment will be received every month. I just buy one month (March). I ask to cancel my payment for April if it is possible and please teach me how to cancel my visa /payment information. I just attached the photo as below.Is it the button that i can cancel my visa information? I will wait your reply. Thank you . Best,Enita 11.April.2020
  • You can cancel your subscription in just a few clicks, here's a link to the instructions that show you how -  https://help.videoscribe.co/support/solutions/articles/1000159367 

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