Yesterday I uploaded the project to sho, but so far, I have not successfully uploaded it


  • Yesterday I uploaded the project to sho, but so far, I have not successfully uploaded it

  •  Save the project online and raise a ticket if you want customer support to check it for problems.


    Try to publish it locally  as an MOV if you think the problem is with sho.co instead of your file.


    Export it as a .scribe file and attach it here if you want help from other users.


    Refer to a troubleshooting thread if you want to  fix it yourself:https://help.videoscribe.co/support/discussions/topics/1000065281

  • 昨天我重新上传并等待了10多个小时,仍然无法成功上传到Sho,我将抄写员上传到了附件
    https://sho.co/1D2U6
  • Yesterday I re-uploaded and waited for more than 10 hours, still unable to successfully upload to sho, I uploaded the scribe to the attachment
  • We have just released v3.6.6 of VideoScribe and a rendering issue has been fixed in this update. 

    Please upgrade to the latest version of VideoScribe and you will be able to publish the projects you were previously having problems with.  

  • 我要上传的视频是

     

    shizijunflishnew

     

    我的在线文件中有6个项目

     

     

    关于3.5.2 3.6.2和3.6版本之间的切换,

    因为客户服务告诉我,新版本可以上传以前无法上传的视频,

    下载最新版本的MAC mini之后,出现登录后显示空白屏幕的效果

    ,我将视窗系统改为下载最新版本,发现白色版本很快就会出现

    ,最后我使用了另一个macpro登录帐户并成功登录,

    但是,以前的窗口和mini仍然无法登录到最新的服务版本,

    我上传了最新版本所需的视频,但到目前为止尚未成功


  • And the latest version login does not work

  • 我昨天上传了一个视频,但没有成功
    IMG0281.PNG
    (187 KB)
  • @Liu Can you please raise a ticket with the support team here, then they can further assist

    Include in your ticket the version of your Windows/ Mac OS you're running

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