Return Support for Imported Fonts

  • VideoScribe would be much more powerful if we could have the limited Google fonts AND still be able to import custom fonts. The Google fonts available on VideoScribe aren't all that useful for professional looking scribes. Would it be possible to add that feature back in (add custom fonts), even if the other language support isn't available for all custom fonts?

  • Hi Eric, there were a number of issues with fonts in v2-v3.5 which customers had been wanting to see improvements too for quite a while. The main ones were:

    • Language support for Arabic, Chinese, Japanese & Korean
    • Qualty of the text (not HD and could be very fuzzy when zoomed in) 
    • Kerning issues
    • Some fonts with longer tails on y's and j's would get cut off and look poor

    To fix all these issues we had to add some boundaries to the fonts we were going to deal with in order to be able truely test each font and know that what you see is what you get when it comes to all those factors. This why we switched to GoogleFonts and why the initial deployment had 60 of their fonts available, there are plans to add more Google fonts and more languages over time.

    The two text engines are very different though because of all these changes and not something we could run in parrallel, v3.5.2 is still available though so if importing your own fonts is more important to you than the 4 things we have fixed with this switch then you can still use that version of the software. 

  • You might have notified the users of this breaking change. Because now, all my work is gone. No new features, no bugs fixed, but one of the sparse, actually working features crippled. Thanks for the paid downgrade. Do you really think you have a winning scheme here?


    While I'm all for writing in Chinese, Korean, and Hindi, I can only write in Latin (and Japanese). The default font selection is rather bewildering and there are only two borderline useable fonts stashed between the "does-not-make-sense-at-all" options. Worse, I can't even get rid of the non-sensical options cluttering up the font menu.


    There are over a thousand handwritten fonts on google fonts, but you couldn't be bothered to pick a representative set. There isn't a preview of the additional google fonts, either. The new font picking procedure is:  pick font on google fonts site, check availability in videoscribe - bust - rinse and repeat.


    Something tells me that your new-found love of international writing systems has less to do with inclusion but more with taking the easy road (support languages with really, really, really square character bounding boxes). In six month, you could not be bothered to remedy the situation.  I guess you are a dying service relying on the money of people too lazy to cancel their subscriptions. I'm taking the hint. If I have to start all over again, I might as well do so someplace else.

  • Hey there Larissa, 

    Thanks for your feedback, I think I can help with a few of those issues.

    If you go into the More Fonts are there are previews there as well. Again, the font name in that font as well as block capitals underneath. If you cannot see this then check out this help page which explains why and shows you how to fix it.

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