Installation and login 4

• Offline error message when logging into VideoScribe
• VideoScribe says to install Adobe Air
• 'Unidentified developer' message when installing VideoScribe on a Mac
• VideoScribe won't install – A DLL required to complete (PC)

Making a scribe 5

• Add image button does not work
• Resizing and unable to deselect elements
• Imported images aren't working correctly
• Library images will not preview or load
• Lines of SVGs thicken when drawn

Performance issues 2

• Crashing and freezing – VideoScribe desktop
• How to fix extreme zoom

Video publishing 5

• Can’t upload scribes to YouTube
• Can’t upload scribes to Facebook
• Rendered video plays differently than in VideoScribe
• Elements animating slower than the allotted time
• Glitches with .mov playback in Windows Quicktime

Missing data 1

• Saved scribes are missing

Mobile application 1

• Crashing and freezing – VideoScribe Anywhere (iOS app)

Email notifications 1

• Not receiving VideoScribe emails