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Solutions to common issues
Solutions to common issues (
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Section 10 of
Installation and login
Offline error message when logging into VideoScribe
'Unidentified developer' message when installing VideoScribe on a Mac
Version Error message displayed on startup
VideoScribe says to install Adobe Air
VideoScribe won't install – A DLL required to complete (PC)
Making a scribe
Resizing and unable to deselect elements
Imported images aren't working correctly
Library images will not preview or load
Lines of SVGs thicken when drawn
Performance issues
Crashing and freezing – VideoScribe desktop
How to fix extreme zoom
Video publishing
Can’t upload scribes to YouTube
Can’t upload scribes to Facebook
Rendered video plays differently than in VideoScribe
Elements animating slower than the allotted time
Glitches with .mov playback in Windows Quicktime
Missing data
Saved scribes are missing
Website and payments
'System Error' message displayed online whilst purchasing a subscription
Mobile application
Crashing and freezing – VideoScribe Anywhere (iOS app)
Email notifications
Not receiving VideoScribe emails
