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Solutions to common issues
Solutions to common issues (
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Section 10 of
Installation and login
To use offline mode, you must first log in online with ‘Remember Me’ selected
Version Error message displayed on startup
You need a Sparkol PRO account to use VideoScribe. You can only take advantage of the trial once
Your account has been temporarily locked
Sparkol VideoScribe cannot be installed on 64-bit Windows versions
VideoScribe won't install – A DLL required to complete (PC)
'Unidentified developer' message when installing videoScribe on a Mac
VideoScribe says to install Adobe Air
View all (9)
Making a scribe
Library images will not preview or load
Imported images aren't working correctly
Lines of SVGs thicken when drawn
Blank timeline displayed in VideoScribe project
Resizing and unable to deselect elements
Unable to add More Fonts
Performance issues
Crashing and freezing – VideoScribe desktop
How to fix extreme zoom
Video publishing
Can’t publish to YouTube
Can’t upload scribes to Facebook
Glitches with .mov playback in Windows Quicktime
'VideoScribe trial version' watermark still present after subscribing
Missing data
Saved scribes are missing
Local Scribes are saved in a new location on MacOS from v3.6 onwards
Error Displayed 2032: Unable to load the project
Website and payments
Payment error message at checkout
'System Error' message displayed online whilst purchasing a subscription
Mobile application
Crashing and freezing – VideoScribe Anywhere (iOS app)
Email notifications
Not receiving VideoScribe emails