Sparkol Help

Not receiving VideoScribe emails

Last updated: 21 February 2018

If you haven't received your signup email or a different email that you were expecting, it may have been wrongly sorted into your spam folder. This article will tell you what to do.

If possible, please add Sparkol to your list of safe senders to ensure that our emails get through.

If you are having trouble receiving emails in your place of work or school because of a firewall, please provide the list of the IP addresses we use to send mail to your network administrator. Alternatively, ask them to whitelist emails from *

If you have previously unsubscribed from our marketing list and would like to opt back in please raise a ticket with support to request this

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