Saved scribes are missing

Last updated 2020-11-06 15:36:29 +0000

If you cannot locate a scribe project there are a few basic checks to make ensure you are looking in the right location.


Symptoms

The scribe projects you have created can not be found in the expected save location.

Cause

1. The scribe is saved locally on a computer (the default save option) and are now using VideoScribe on a different computer. Your scribes are not saved online to the cloud as standard.

2. The scribe is saved the scribe locally using a PC with a specific user profile, and you are now logging into that PC with a different user profile

3. The scribe is saved to the online (cloud) directory and are looking for it in the local directory

4. You have created more than one Sparkol account and the scribes are stored in the online (cloud) directory on a different Sparkol account

5. The scribe has been saved by exporting it as .scribe file to your computer. If so, you will need to import it back into VideoScribe.

If reviewing these scenarios doesn't help you find your scribe, please contact our support team directly

Please note: Any scribe file that you have deleted cannot be recovered.

Workaround

Follow each of the possible causes listed above to identify the scribe project’s save location.

If reviewing these scenarios doesn't help you find your scribe, please backup all available scribe projects and follow the steps below for further instructions.

Do not continue until you have backed up your scribe projects. If you continue without backing up your scribe projects, you could lose your work and we will not be able to recover them for you.

When you save a Scribe project locally by clicking on the blue check or when an emergency backup file is created, the project is then saved to a base folder on your computer.

You can manually search VideoScribe’s local directory to locate these files.

Advanced search for VideoScribe on Windows PC

Advanced search for VideoScribe on Mac OS  

Windows

Please do not delete any files during this process. By deleting your files during this process, we will not be able to recover them for you meaning your work will be lost.

Step1. Locate the project files

Copy and paste the following into the address bar in the File Manager (not in the search field) to take you to VideoScribe’s Documents folder in your Appdata storage.

%appdata%/VideoScribeDesktop\Local Store\Documents

Step 2. Select the necessary files

When a scribe is saved to the base folder, it is saved as a .drawing file and assigned a random number. The project name is not displayed as it is saved in the project’s file. You can locate your most recent save by arranging your folder by date modified which will reorder your folder by date and time.

The relevant project files you find in this folder are:

DRAWING file - The Project File

THUMB file - The image thumbnail of your project displayed in VideoScribe

MP3 file - The Backing Soundtrack or Voiceover file for the project

VSTTF/TFNT file - Font files


If you have a file called backup.scribe displayed in this folder, this file will be your emergency backup save which is loaded in case the software crashes. This will be deleted or overwritten in certain circumstance, please see the help page on emergency backup for more detail on this. This can also be located in this folder and imported into VideoScribe.


Step 3. Make a copy of your selected files

Copy any files that may be missing to an easily accessible folder like your desktop or documents folder (not on a network drive).

Step 4. Import your files

You can now import any .drawing files you have copied by opening Videoscribe, clicking 'Import scribe file' and selecting it in the file browser.

To import your voiceover, open your project and click the Import MP3 button in the Scribe Voiceover options to select your voiceover in the file browser.

To import your backing track, open your project and click the Import MP3 button in the Scribe Music options to select your voiceover in the file browser.

Mac

Please do not delete any files during this process. By deleting your files during this process, we will not be able to recover them for you meaning your work will be lost.

Step1. Locate the project files

Open Finder and select ‘Go to Folder’. 

VideoScribe saves your projects in different locations on your Mac depending on the version you’re using. Click here for steps on how to check your version number. 

Once your version is confirmed, copy and paste the location for the version you are using and select Go.

VideoScribe versions 3.5.2-18 and below

~/Library/ApplicationSupport/VideoScribeDesktop/LocalStore/Documents

VideoScribe versions 3.6 - 3.6.8

~/Library/Containers/com.sparkol.vsd/Data/Library/Application Support/com.sparkol.vsd/Local Store/Documents

VideoScribe version 3.6.1169

~/Library/Containers/VideoScribeDesktop/Data/Library/Application Support/VideoScribeDesktop/Local Store/Documents

Step 2. Select the necessary files

When a scribe is saved to the base folder, it is saved as a .drawing file and assigned a random number. The project name is not displayed as it is saved in the project’s file. You can locate your most recent save by arranging your folder by date modified which will reorder your folder by date and time.

The relevant project files you find in this folder are:

DRAWING file - The Project File

THUMB file - The image thumbnail of your project displayed in VideoScribe

MP3 file - The Backing Soundtrack or Voiceover file for the project

VSTTF/TFNT file - Font files

If you have a file called backup.scribe displayed in this folder, this file will be your emergency backup save which is loaded in case the software crashes. This will be deleted or overwritten in certain circumstance, please see the help page on emergency backup for more detail on this. This can also be located in this folder and imported into VideoScribe.

Step 3. Make a copy of your selected files

Copy any files that may be missing to an easily accessible folder like your desktop or documents folder (not on a network drive).

Step 4. Import your files

You can now import any .drawing files you have copied by opening Videoscribe, clicking 'Import scribe file' and selecting it in the file browser.

To import your voiceover, open your project and click the Import MP3 button in the Scribe Voiceover options to select your voiceover in the file browser.

To import your backing track, open your project and click the Import MP3 button in the Scribe Music options to select your voiceover in the file browser.

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