If you are having trouble when resizing elements or when trying to deselect items in the timeline or on the canvas, you may be experiencing the effects of a bug.
Symptoms
The things you may notice that would indicate you are being affected by this bug are:
- Mouse pointer gets stuck to the resize handles and the element continues to be resized after the mouse button has been released.
- When clicking on a blank part of the canvas to deselect elements, they remain selected in the timeline and cannot be deselected.
- Unable to move elements on the canvas.
Cause
There is a known bug on the Mac version of VideoScribe where functionality can be lost after using Ctrl+click.
Workaround
Ctrl+click is used to bring up the right click menu and you should avoid using this command if you are experiencing loss of functionality. If you close VideoScribe and open it again and avoid using Ctrl+click, this issue should no longer occur.
You can set your Apple mouse or trackpad to right click to avoid issues related to using the ctrl key.
Fix version
This was resolved in version 3.2.1. Please update to the latest version of our software for the best possible VideoScribe experience.