Your account has been temporarily locked

Last updated 2020-03-31 10:24:12 +0100

For security reasons, if there are 5 failed log-in attempts within any 30 minute period your account will be temporarily blocked for a short period


Symptoms

When logging into any of our websites or applications you see an error message advising your account has been temporarily locked.

Cause

If you have 5 failed log-in attempts in any 30 minute period your account will be locked for security reasons. 

Resolution

This lock is temporary and will last for 5 minutes. Please wait a full 5 minutes and then try again. Please ensure you wait the full 5 minutes before trying your password again, any new attempt to access the account within that 5 minute lockout will reset the timer to a fresh 5 minutes.

Please check the email address you have entered is correct and you do not have CAPS lock or NUM lock enabled on your keyboard when entering your password. 

If the issue persists please reset your account password via https://www.sparkol.com/Forgotten-Password

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